FAQ

WE HOPE THIS HELPS!

What are wax melts?

Wax melts are scented pieces of wax without a wick and when they are burned with a wax burner they let off a gorgeous scent in your home.

What wax do you use?

At Scents By Sisters, we make all of our products using eco-soy wax! Soy wax provides a non-hazardous base which is much better and safer to burn in your home, when compared to a paraffin based product. Using soy wax allows us to create a long lasting, strong smell, meaning you can burn one piece of wax multiple times! Also, using soy wax means that our wax melts won't release toxins into the air as they burn so you can scent your home, worry free!

How do I change my wax melt?

There's many different ways to change your wax melts. We would recommend to change your wax melt; light the tea light beneath the wax and wait up to 30 seconds until the wax has slightly melted on the bottom just enough for you to be able to slide and pop the wax melt out! Carefully wipe up any excess wax using a cotton pad and you're set to go!

Sometimes I can see smoke coming off my wax melt, is this bad?

This is completely safe! What you can see is not smoke, but actually the scent vapours from the fragrance oil releasing into the air. Like when water steams, the wax becomes hot and the oil evaporates into the air, releasing the scent. 

Are your products designer?

No. Our fragrance oils are very similar to the designer high end scents. We are in no way affiliated with the designer company, our products simply smell similar to the perfume or aftershave.

Are you eco friendly?

Please check our about page! We're taking small steps and changes, researching more each day!

What if I'm not happy with my order?

If there are any issues with your order, please do not hesitate to contact us at scentsbysisters@outlook.com and we will get this sorted for you as soon as possible.